Privacy Policy

SWORD GATE LIMITED (including all affiliates and subsidiaries, hereinafter referred to as “halo-grid.com,” “we,” or “our”) is committed to protecting your privacy. Our goal is to provide you with a positive experience on our website while also ensuring that your personal information remains secure. Please read this Privacy Policy carefully to understand what information we may collect from you and how we use and protect your data. By visiting the website, you accept and consent to the practices, terms, and conditions described in this Privacy Policy.

Collection and Use of Personal Data

Personal data refers to any information that can directly or indirectly identify you. Personal data also includes anonymous data linked to information that can be used to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated in a way that prevents us from identifying you, whether alone or in combination with other information.

Our Commitment to Privacy

We follow the principles of legality, fairness, and transparency, collecting and processing only the minimum amount of data necessary for the specified purposes. We use technical and administrative measures to protect the security of your data. We process personal data to help verify accounts and user activity, as well as to promote safety and security, such as monitoring fraud, investigating suspicious or potentially illegal activities, or violations of our terms or policies. This processing is based on our legitimate interest in ensuring the safety of our products and services.

What Personal Data We Collect

Your Account Information and Customer Support

If you fill out forms, register an account on the website, or communicate with us by phone, email, or social media, you may provide us with personal information. This includes data provided when you register on our website, apply for coupons or warranty extensions, register or return a product, subscribe to any of our services, search for products, place orders, participate in discussion forums or other social media functions on the website, enter a promotion or survey, attend a training session or event, or report a problem related to the website or our products.

Personal Information You Provide

This may include your name, address, email address, phone number, and other contact information that can personally identify you. Please note, we may use a third-party payment processor (e.g., PayPal) to securely process your payment information. Your credit card information is encrypted and transmitted directly to PayPal. We do not store your credit card details and have no control over PayPal’s use of your information. You can review PayPal’s privacy policy for more details on how your payment information is handled.

Device and Technical Information

We automatically collect information when you visit the website, including:

  • Technical Data: This includes your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, and language preferences. This information is typically provided by your web browser and is not specifically requested by us.
  • Information About Your Website Visit: This includes the full Uniform Resource Locator (URL) clickstream to, through, and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to specific pages; videos watched; page interaction data (such as scrolling, clicks, and mouse-overs); and methods used to navigate away from the page.

Cookies

Cookies are small text files stored in your web browser. Cookies are widely used to store and retrieve identifiers and other information on computers, phones, and other devices. We also use other technologies like data stored on your browser or device, device-associated identifiers, and other software for similar purposes. We refer to these collectively as "cookies." We use cookies to provide, protect, and improve our services, including personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.

Information We Receive From Other Sources

We work closely with third-party service providers (e.g., business partners, subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

How We Use Your Personal Data

We use the information we collect for several purposes, all of which are consistent with the reason you provided the information or for a directly related purpose. These include:

Providing, Improving, and Developing Our Products and Services

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and ensuring business continuity. If you enter a contest or other promotion, we may use your personal data to administer those programs.

Communicating With You

With your prior express consent, we may use your personal data to send you marketing communications regarding our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive marketing emails, please contact us to opt-out. We may also use your data to process and respond to your requests when you contact us.

Marketing

You have the right to ask us not to process your personal information for marketing purposes. We will inform you upfront if we intend to use your personal data for marketing purposes or share it with third parties for marketing purposes. You can opt out at any time.

Sharing Your Information

We do not rent or sell your personal information to third parties for marketing purposes. We only share your personal information with third parties for marketing purposes if you have granted us permission to do so, in accordance with the "Marketing" section below. We may share personal information in the following ways:

  • Within SWORD GATE LIMITED: For data processing or storage purposes.
  • With Business Partners and Service Providers: We may share personal data with authorized third-party agents, contractors, or business partners to provide requested services or fulfill transactions, including processing orders, hosting websites, storing your information, providing email communications on our behalf, and providing customer support. For example, when making payments on the halo-grid.com website, we use a payment processor to verify your payment information. This payment data is passed to the processor and is not stored or controlled by us. We only provide third parties with the minimum personal data necessary to complete the requested service or transaction.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect the information collected by the website. However, no data transmission over the internet is 100% secure. If you are using a computer or device that can be accessed by others, please be aware that others may access your unencrypted personal information. We recommend exercising caution when using public computers or shared devices.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Company Name: SWORD GATE LIMITED
Address: UNIT 702 7/F GREENFIELD TOWER CONCORDIA PLAZA, 1 SCIENCE MUSEUM RD, TSIM SHA TSUI EAST, KL
Phone: +85246180722
Email: info@halo-grid.com

We take privacy concerns seriously and will investigate and respond to any complaints in a timely manner.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect new technologies, industry practices, and regulatory requirements. Your continued use of our products and services after the effective date of the revised Privacy Policy means you accept the updated policy. If you disagree with the updated policy, please refrain from using our services and contact us to close any accounts you have with us.

Additional Notes for EEA Users

If you are located in the European Economic Area (EEA), you have the right to access, correct, or delete your personal data, and you may request a restriction on the processing of your data. For any requests related to your personal data, please contact us at support@halo-grid.com. We will respond to your request within 30 days or inform you if further time is required.