Warranty Policy

1.1 Warranty Time

SWORD GATE LIMITED products come with a warranty period of 12 months.

This warranty is a voluntary warranty period provided by SWORD GATE LIMITED and does not affect your statutory rights arising from applicable laws.

Special Note: The security update period clause stipulates that the security update period of this product is consistent with the product warranty period of 12 months.

1.2 Warranty claim for quality-related issues during the warranty period

Online purchase: When applying for after-sales service, please give priority to contacting the customer service of the purchase channel/platform. SWORD GATE LIMITED's service support will provide technical support services and service solutions to process your after-sales questions.

Warranties on products are void after being fully refunded.

Valid proof of purchase to claim warranty:

Products purchased from halo-grid.com: Please provide the order number or sales invoice that clearly shows the sales channel, product details, price, and sales date.

Products purchased from other channels: Valid purchase invoice, product information evidence confirmed by SWORD GATE LIMITED service team.

1.3 Not Covered Under Warranty

Products without sufficient proof of purchase

Lost or stolen products

Items that have expired their warranty period

Non-quality-related issues (after 30 days of purchase)

Free products

Repairs through third parties

Damage from outside sources

Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Purchases from unauthorized resellers

Other situations not specified in this policy

1.4 SWORD GATE LIMITED After-Sales Service Contact Details

Email: support@halo-grid.com

Official Call Center: +85257005873

Monday to Friday 10:00 AM - 6:00 PM (UTC+8), except public holidays.

1.5 Other Instructions

The after-sales service from SWORD GATE LIMITED will provide you with different after-sales service methods and solutions according to the warranty period and issue covered by the product itself, including: return, replacement, and repair service. Please note that the after-sales service method for each product depends on the after-sales service policies and rules of your purchase channel/platform.

SWORD GATE LIMITED products given as gifts in sales/business activities are not subject to SWORD GATE LIMITED's return policy, but still enjoy quality defective replacement and warranty period.

For non-SWORD GATE LIMITED brand products presented by official business activities, the corresponding brand after-sales service will be provided by the relevant brand.

The relevant service policies that the company needs to sign with the platform on different platforms are still valid during the agreement period.

The warranty period begins on the day your product is received at your delivery address.

If a customer replaces the product due to quality problems from SWORD GATE LIMITED, the replacements or accessories enjoy the remaining warranty period of the original order.

This warranty policy may be updated by SWORD GATE LIMITED.